• Provide first level support (request, queries and troubleshoot) on supported applications in 24 x 7 basis (12 hours rotating shift).
• Gather all necessary information from the end user for escalation and crisis communication
• Provide crisis communication to engineer and manager.
• Escalate problems to appropriate second level support personnel or third party vendors in a timely manner.

POSITION SPECIFICATION

Education and Qualification:

• Diploma in Electronic Engineering, Computer Science, Information technology or equivalent fields.

• Semi-conductor (Wafer Fab) CIM support with average 2 years of related working experience.
• Fresh graduates are welcomed to apply.

• Basic computer knowledge – hardware setup, O.S. and application installation
• Basic knowledge of programming languages like Java, VB, Visual C++.
• Basic networking knowledge
• Good communication skill – able to describe and communicate the issue or resolutions